It takes a lot of hard work and a number of different teams all working together to deliver many brands of great-tasting
water to millions of customers each year. We’ve broken down our business process into the categories below to help you
identify where your talents can best help our teams succeed.
Step-by-Step Business Overview
Supporting Services
Identify Business Opportunities
Before one drop of water is sourced or bottled, we take a strategic look at the marketplace to understand where current and future opportunities exist for us to market and sell our products. Teams in this part of the business focus heavily on analysis and reporting for informed decision making.
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Locate and Manage Water Sources
The "raw material" of our business, water and its sources are paramount for our success. Teams of scientists work side by side with planners and strategists to ensure that the water we source is of high quality and that it meets the exacting standards for which all our brands have become synonymous. They work in concert to help keep the springs we source renewable and sustainable through scientific measures.
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Develop Packaging and Marketing
Our marketing team’s role is to build brand equity through the most effective use of our tools which include: advertising, packaging, consumer promotion, account specific promotion, new products, public relations, sponsorships/special events, and direct consumer communications.
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Identify Sales Opportunities and Generate Sales
A key step in our business model is ensuring that we continually examine where and how our products are sold. Whether it’s working with distributors, with retailers, or with residential and business customers directly, sales professionals in this part of the business focus on increasing the volume and geographic reach of our water brands.
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Bottle Water
Our production facilities where we package and produce the final product are some of the most technically advanced operations in the industry. In 2005, our supply chain organization produced over 11.7 billion bottles of product, and our growth in production from 2004 to 2005 equaled our total production from 1999.Our teams constantly strive to exceed the high standards that we set for ourselves in our bottling operations.
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Distribute Bottled Products
Once our bottled waters leave the bottling factory, one possible destination could be a partnering distribution facility that would then route our products to the many retail and other sales outlets where our brands are sold. Our internal warehouses manage the distribution of product to large customers and third party distributors.
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Deliver Products to Customers
Many of our brands reach consumers directly from us through our Home and Office Delivery organization. These teams provide product delivery and premier customer service to both residential and business customers. Products delivered range from 3- and 5-gallon water bottles and case products to coffee service and accessories.
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Human Resources
As a dynamic and flexible organization, Nestlé Waters North America recognizes that our workforce – our human assets – is one of the most important characteristics that differentiate us in the marketplace. Identifying, recruiting, and retaining top talent across our company are only the beginnings of the story. Our human resources teams cultivate our culture through employee learning and foster our sustained growth by ensuring employee passion is channeled to help deliver on business goals.
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Finance and Accounting
Our finance professionals provide financial leadership at all levels of our organization. These teams help to guide business activities and operations by providing critical data that’s needed to run every aspect of our business, whether it’s a new product launch or a factory expansion. These positions can be found both in our corporate offices as well as in the field operations within our operating companies.
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Customer Service
Our call centers provide customer service for very distinct and different groups, our Home and Office Delivery customers and our Retail customers. For our Home and Office Delivery customers, the Customer Service team answers inquiries regarding sales, customer billing, out-of-product and equipment troubleshooting. Our Account Services team provides ongoing account maintenance and special billing services when requested. The Retail Customer Services team provides all the behind the scenes support to the Retail sales team who are out in the field interfacing directly with the representatives of our retail customers (grocery stores, club stores, convenience stores). Those retail customers in turn sell our products to the consumer.
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Administrative Support
These teams support every aspect of our business and perform a variety of administrative and clerical services that keep our business running smoothly.
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Jack
Zone Training and Safety Manager