Corporate Affairs
Opportunities in corporate affairs focus on building and deepening relationships between Nestlé Waters North America and many of our internal and external constituents. These include employee communications, consumer affairs, media relations, legal, community involvement, and health and environmental affairs. Below is a snapshot of a few of our key opportunities.
Corporate Communications
The Corporate Communications team is involved in developing and deploying communications strategies to address a wide variety of situations and to ensure that Nestlé Waters North America’s position is reflected in a clear and honest way to constituents through the various channels in which those communications are delivered. They also work closely with the media (both proactively and when required reactively) and other stakeholders who are responsible for delivering our message forward to critical audiences. To ensure that all our constituent audiences know more about us, the Corporate Communications department works to ensure that our culture, brands, and practices are reflected accurately and positively in our corporate brochures, websites, Power Point presentations and other collateral materials.
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Health & Environmental Affairs
The Health and Environmental Affairs department works closely with all Food and Bottled Water regulatory agencies to implement the Environmental Program at Nestlé Waters North America. They ensure that all factory operations, sources, product and labels comply with all local, state and federal bottled water regulations as directed by the Food and Drug Administration, Environmental Protection Agency and State Health Departments. The Health and Environmental Affairs position also interfaces with both the Corporate Affairs and Supply Chain Departments, providing internal and external communications and metrics.
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Internal Communications
Internal Communications focus on informing, educating, and inspiring employees with timely communications. They implement and maintain systems to deliver and receive information from employees through several electronic and print publications, including The Source Bulletin, a weekly publication with news about company events, the business, and employee achievments; The Source, a tri-annual full-color employee magazine covering activities across all functions, company awards, employee recognition, and financials; and The Source Competitive Edge, an electronic publication for employees about company performance and competitors. Internal Communications also work with Corporate Identify and Image as well as with programs related to the company culture.
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Corporate Web Communications
Corporate Web Communications maintain both the intranet for employees and the internet for external audiences. They seek to enhance the user's visit to a site by assessing and applying state-of-the-art technologies to these electronic channels. In addition, the Corporate Web Communications department regularly reviews and updates corporate messages and industry information.
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Public Affairs
Public Affairs Managers oversee corporate government affairs and communications/public affairs aspects of siting new springs and plants. In the government affairs role, they ensure that Nestlé Waters North America exhibits a positive impact on local, state and federal legislation. When working with siting new springs and plants, the Public Affairs Manager acts as a "first responder" in supporting the siting team leader's outreach to community elected and appointed officials. They play a cross-functional role, especially with the Legal group, the Natural Resource Management Team, the Engineering group, and the Tax Department.
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Community Relations Managers direct and coordinate Nestlé Waters North America’s activities to fulfill our Good Neighbor Policy commitment in each of our exiting and potential spring source communities. They communicate with Non-Government Organizations, opinion leaders, and regulators to build positive, long-term relationships. Community Relations Managers work with local managers and citizens to develop and oversee educational programs and national sponsorships, as well as to coordinate our company’s donation program. Community Relations Managers also help to educate Nestlé Waters North America employees about the environment and our communities.
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Consumer Affairs
The Consumer Affairs team function as the communication interface between the company and consumers. They manage responses to varied inquiries/comments and reports of quality concerns from consumers received via the toll-free phone numbers printed on all regional and imported brand products sold at retail in the United States. Consumer Affairs also respond to contact received via written letter and e-mail correspondence. In addition, the department assumed responsibility for handling reports of product quality from Nestlé Waters North America Home and Office customers. Finally, the Consumer Affairs team support and work very closely with many other Nestlé Waters North America functional teams, including quality assurance and other areas of supply chain, marketing, sales, corporate affairs counterparts and legal.
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